Most Frequently Asked Questions
- 1. How do I know if the parts and accessories on the website are Genuine OEM?
- 2. Can I place an order via phone, fax, live chat or email?
- 3. How long is the processing time before an order is shipped out to me?
- 4. If I choose the Overnight shipping option, does my order ship out the same day it's placed?
- 5. Why was I informed that a part on my order is discontinued or on backorder by your company?
- 6. Can I check the status of my order on the website?
- 7. Why must my shipping address be necessary to be on record with my credit card issuer?
- 8. What happens next if the returned item does not satisfy return policy guidelines?
- 9. Can you ship to international customers?
- 10. Can you inform me of the basic return policy details briefly?